Welcome to the world of Tumi - the finest
brand of travel, business and lifestyle accessories. Since our founding in 1975,
Tumi has been committed to providing our customers with an ownership experience
that is second to none. Specifically, we make three promises to our customers:
1.
You
will enjoy using innovative products that are designed and manufactured to be
the best;
2.
You
will experience world-class customer service for as long you own your product;
3.
For
five (5) years after you purchase a Tumi product, virtually any problem that you
encounter with the product will be covered by our customer commitment.
Tumi's customer commitment is just a small
part of the ownership experience that we provide to our customers, and you will
find that it is straightforward and comprehensive.
First Year of Ownership: Totally Worry
Free
For the first twelve (12) months of ownership, if any damage - including damage
caused by airlines or wear and tear - happens to your Tumi product, Tumi will
cover all repair expenses, including shipping costs to and from our repair
facility. The only exceptions to this are purely cosmetic damage, such as
scratched leather, and incidental or consequential damages, such as damage to,
or loss of, the contents of a bag, loss of use, loss of time, or similar
expenses.
Years Two through Five: Full Coverage
Through your fifth year of ownership, Tumi will cover all of the repair costs
for any problems that result from defective materials or workmanship, including
any structural problems or damage from wear and tear. The only exceptions to
this are damage caused by obvious abuse of the product, purely cosmetic damage
and incidental or consequential damages as described above.
Your only responsibility is to ship your bag
to us for repair, or take the bag to a Tumi store or authorized Tumi dealer, who
will be happy to process the repair for a nominal handling and shipping fee.
Many repairs can actually be handled right in the store, but if your bag does
need to be sent to our facility, we will repair the bag quickly and ship it back
at no cost to you. In those rare cases mentioned above where our customer
commitment does not apply, we will promptly provide you with an estimate of any
repair costs that may be involved.
A Lifetime of Service
We have never seen a product problem due to a manufacturing defect show up after
five years of use, but we do have many customers with older bags that they would
like to have refurbished, or to have broken or worn out parts replaced. For
these customers, we offer a lifetime of courteous, responsive service and the
highest quality repairs and refurbishment done at the lowest possible cost.
Total Commitment
The bottom line is that at Tumi, we are totally committed to keeping you happy
about our products and our service. Once you have had the pleasure of owning and
using our products, we hope that they will become your trusted companions for
life. You can reach us online, 24 hours a day, 7 days a week at www.tumi.com/repair
or call 800.781.TUMI (8864) to speak with a customer service representative
during normal business hours. (To contact Tumi customer service outside of the
US
and
Canada
, please see the
list of international centers that follows.)
Proof of Purchase
Please save your store receipt as proof of purchase. This will be needed to
facilitate your first year worry-free coverage. Additionally, this will serve as
proof that your purchase was made at an authorized Tumi retailer. Our customer
commitment services only apply to products that were purchased from an
authorized Tumi store or dealer.
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Welcome to the world of T-Tech by Tumi. Since
our founding in 1975, Tumi has been committed to providing our customers with an
ownership experience that is second to none. Specifically, we make three
promises to our T-Tech customers:
1.
You
will enjoy using innovative products that are designed and manufactured to be
the best;
2.
You
will experience world-class customer service for as long you own your product;
3.
For
three (3) years after you purchase a T-Tech Flow, Move or Pulse product,
virtually any problem that you encounter with the product will be covered.
The T-Tech customer commitment is just a
small part of the ownership experience that we provide to our customers, and you
will find that it is straightforward and comprehensive.
First Year of Ownership: Totally Worry
Free
For the first twelve (12) months of ownership, if any damage - including damage
caused by airlines or wear and tear - happens to your T-Tech product, Tumi will
cover all repair expenses, including shipping costs to and from our repair
facility. The only exceptions to this are purely cosmetic damage, such as
scratched leather, and incidental or consequential damages, such as damage to,
or loss of, the contents of a bag, loss of use, loss of time, or similar
expenses.
Years Two and Three: Full Coverage
Through your third year of ownership, Tumi will cover all of the repair costs
for any problems that result from defective materials or workmanship, including
any structural problems or damage from wear and tear. The only exceptions to
this are damage caused by obvious abuse of the product, purely cosmetic damage
and incidental or consequential damages as described above.
Your only responsibility is to ship your bag
to us for repair, or take the bag to a Tumi store or authorized Tumi dealer, who
will be happy to process the repair for a nominal handling and shipping fee.
Many repairs can actually be handled right in the store, but if your bag does
need to be sent to our facility, we will repair the bag quickly and ship it back
at no cost to you. In those rare cases mentioned above where our customer
commitment does not apply, we will promptly provide you with an estimate of any
repair costs that may be involved.
A Lifetime of Service
We have never seen a product problem due to a manufacturing defect show up after
three years of use, but we do have many customers with older bags that they
would like to have refurbished, or to have broken or worn out parts replaced.
For these customers, we offer a lifetime of courteous, responsive service and
the highest quality repairs and refurbishment done at the lowest possible cost.
Total Commitment
The bottom line is that at Tumi, we are totally committed to keeping you happy
about our products and our service. Once you have had the pleasure of owning and
using our products, we hope that they will become your trusted companions for
life. You can reach us online, 24 hours a day, 7 days a week at www.tumi.com/repair
or call 800.781.TUMI (8864) to speak with a customer service representative
during normal business hours. (To contact Tumi customer service outside of the
US
and
Canada
, please see the
list of international centers that follows.)
Proof of Purchase
Please save your store receipt as proof of purchase. This will be needed to
facilitate your first year worry-free coverage. Additionally, this will serve as
proof that your purchase was made at an authorized Tumi retailer. Our customer
commitment services only apply to products that were purchased from an
authorized Tumi store or dealer.
Return to top
Welcome to the world of Tumi accessories.
Since our founding in 1975, Tumi has been committed to providing our customers
with an ownership experience that is second to none. Specifically, we make three
promises to our customers:
1.
1.
You
will enjoy using innovative products that are designed and manufactured to be
the best;
2.
You
will experience world-class customer service for as long you own your product;
3.
For two (2) years after you purchase a Tumi product, virtually any problem that you
encounter with the product will be covered by our customer commitment.
Tumi's customer commitment is just a small
part of the ownership experience that we provide to our customers, and you will
find that it is straightforward and comprehensive.
Two-Year Coverage
Tumi will cover all of the repair costs for any problems that result from
defective materials or workmanship for two years from the original date of
purchase. The only exceptions to this are damage caused by wear and tear,
obvious abuse of the product, purely cosmetic damage and incidental or
consequential damages, such as damage to, or loss of, the contents of a bag,
loss of use, loss of time or similar expenses.
Your only responsibility is to ship your item
to us for repair, or take it to a Tumi store or authorized Tumi dealer, who will
be happy to process the repair for a nominal handling and shipping fee. Many
repairs can actually be handled right in the store, but if your item does need
to be sent to our facility, we will repair it quickly and ship it back at no
cost to you. In those rare cases mentioned above where our customer commitment
does not apply, we will promptly provide you with an estimate of any repair
costs that may be involved.
A Lifetime of Service
We have never seen an accessories product problem due to a manufacturing defect
show up after two years of use, but we do have many customers with older items
that they would like to have refurbished. For these customers, we offer a
lifetime of courteous, responsive service and the highest quality repairs and
refurbishment done at the lowest possible cost.
Total Commitment
The bottom line is that at Tumi, we are totally committed to keeping you happy
about our products and our service. Once you have had the pleasure of owning and
using our products, we hope that they will become your trusted companions for
life. You can reach us online, 24 hours a day, 7 days a week at www.tumi.com/repair
or call 800.781.TUMI (8864) to speak with a customer service representative
during normal business hours. (To contact Tumi customer service outside of the
US
and
Canada
, please see the
list of international centers that follows.)
Proof of Purchase
Please save your store receipt as proof of purchase. This will serve as proof
that your purchase was made at an authorized Tumi retailer. Our customer
commitment services only apply to products that were purchased from an
authorized Tumi store or dealer.
Return to top
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