Shipping Policy

Free Ground Delivery on Luggage and Briefcases Over $100.00*

Surray Luggage is proud to offer FREE shipping on all luggage and business case orders exceeding $100.00 within the Lower 48 United States. All other items included on our web site including trunks will be charged according to UPS shipping rates. Our site is automatically linked to the UPS calculator that determines the appropriate shipping rate. If for any reason there are any additional shipping rate charges you will be notified prior to shipping. UPS does not ship "Ground" to Alaska or Hawaii. Orders going to these locations are only sent First Class Mail. There is no First Class Mail service for the last two weeks of December

Free Ground Shipping on Orders Over $100. Not valid on orders for all Tumi products, Armoire jewel boxes, all trunks and select items otherwise noted on the productís detail page. May not be combined with other promotions or coupons. The notifications as to what items are exempt from the free shipping promotion can be found on the products description page, on the check-out page and in the field where the free shipping coupon is entered. For these reasons, shipping will be charged on any item exempt from the free shipping promotion, regardless if the coupon is used or not. Shipping will be charged on items ordered that do not qualify for this promotion.

Surray Luggage can offer next day, 2nd day, 3 day, and ground delivery. On these items the shipping charge will be based upon the size and weight of the item(s) that you are ordering.
An adult signature will be required for any delivery being sent to an address different than the credit card billing address.

*This offer excludes Tumi luggage. All Authorized Tumi vendors charge a minimum shipping charge of 8% of the item's selling price for orders placed online, which will be automatically added when you checkout. Free shipping offer is not valid on all trunks, Tumi products, chair valets, armoires and oversized globes

Prompt Shipping

Most items that we have in stock will ship within one to five business days, Monday through Friday. When it is possible we will ship out the same day that the order is received. You will be notified via E-mail of any significant delays in shipping due to stock out situations. If your order is time-sensitive you can make us aware of that when placing your order, in the comments box.

When Will I Receive My Order?

UPS ground shipping times vary based upon location. We are based in New Jersey. States close to New Jersey should receive packages in one - two days after shipment. The mid west should receive orders in three - four days. The west coast should be received in five - six days.

Tracking Your Order

After your order ships you will be E-mailed an order confirmation containing your UPS tracking number. You can then log onto www.UPS.com to check the status of your order.

Shipping to a different address.

Orders sent to an address different than the billing address will require upon delivery an adultís (21 years old +) signature.


Delays in Delivery.

Surray Luggage will do everything we can to make sure your order leaves our facility as promptly as possible, however customers do need to know that delivery of their orders can be delayed by UPS for reasons including but not limited to natural and weather related emergencies and national or local states of emergency. Surray Luggage will require upon delivery a signature for any order going to an address that is different than the billing address. However, a UPS driver may at their own discretion require a signature for delivery.


International Orders

International delivery is available for most, but not all items. If the item you have ordered is not available for shipping to your country, you will receive an email with in one working day. Unfortunately, our agreement with Tumi prevents us from selling their product outside the United States. Customers from outside the United States may place orders for merchandise to be sent to their billing address only. If a credit card with an overseas billing address is used, we can only ship to that overseas address. Customers must select First Class Mail as a shipping option when checking out. International orders are sent Global Express Mail. Transit time is 3 to 5 business days. Customers are provided with a tracking number so they can check delivery status.


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