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1) Free Shipping on Luggage and Briefcases over $100.00*!
We are pleased to offer free shipping on luggage and briefcases
priced over $100.00! This free offer will be automatically applied to your
order.
The shipping costs for all other items are priced according to
UPS.com shipping tables. You will always pay a fair price for shipping.
*This offer excludes Tumi luggage. The shipping
charge for Tumi luggage will be equal to 8% of the selling price. All authorized
Tumi dealers are required to charge this on items purchased online.
2) Free Monogramming (Where Available)
Surray Luggage has been offering free monogramming on luggage
and briefcases for decades. The initials you specify will be burned in to the
leather on your luggage or briefcase by one of our expert monogrammers. This is
another way that Surray Luggage differentiates itself from our competitors. We
have been in business since 1954, and know what it takes to offer our customers
as much value as possible.
3) Responsive, Personalized Customer Service
One of our biggest goals is to offer responsive, quality
customer service to our customers. Your emails and phone calls will not be
addressed by operators, they will be attended to by individuals with retail experience, and expansive product knowledge. We will give you valuable
information in response to your inquiries, and we will also go to great efforts
to communicate with you in the most effective manner possible. For instance, we
track the progress of every order to ensure it reaches its destination. In
addition, when the item leaves our store, we send you the UPS tracking number so
you can track the progress yourself as well. We understand that in order to be
most successful, we need to offer you a pleasant, enjoyable shopping experience,
in our hope that you will continue to shop with us.
4) Guaranteed Lowest Prices
The luggage sold through our website is priced competitively, and it is our
goal to have the lowest prices on luggage on the Internet. If a reputable
online competitor of ours advertises a luggage item at a lower price than we do,
we will match and beat the advertised price*. Simply email
us and list the product in question, our competitor's advertised price, and
the location we can go to in order to verify the price. If applicable, we
will email you back with a promise to sell you the particular item at a lower
price.
This guarantee is applicable until 30 DAYS AFTER YOUR PURCHASE! Yes, if
you purchase a product today, and one of our reputable competitors starts
selling it for less within 30 days of your purchase date, the difference
will be refunded to you. This offer only applies when reputable competitors
of ours are selling first-hand, none-closeout merchandise. We retain discretion
on all matters such as these.
*This offer pertains only to specific product pricing. Coupons for "X%
Off Everything in X-Company's Store," for example, do not apply. This offer
cannot be extended to manufacturer's such as Tumi, Kipling or other
companies who establish minimum pricing that we cannot discount from. We retain
ultimate discretion.
5) Post Purchase Support
When you purchase a product from us, you have earned our future
support pertaining to that product. For example, if you lose one of the hooks on
a garment bag you purchased from us, we will attempt to assist you in getting a
replacement. If you run into a repair problem, we will guide you through the
process of getting it fixed. We are committed to our customers, and to earning
your continued patronage. Surray Luggage is more than a store, it is a valuable
resource.
6) We Will Keep Your Private Information Private Our
promise is that we will not sell, rent, or otherwise distribute your private
information to any third-party, for any other reason than for processing your
order. We take the privacy of our customers very seriously, and will not violate
the trust you show for us when placing an order on our website. From time to
time we may send email updates to our mailing list, however at any time you can
unsubscribe from the mailing list, and we will honor your request. | 
