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Low Price Guarantee
Our Goal is to make your
Internet shopping experience as pleasant as possible. We are proud to offer you
what we believe to be the lowest prices on luggage available on the Internet.
If by chance a reputable online company should advertise a luggage item that we
sell at a lower price than we have listed, we will match and beat the advertised
price.*
You can buy from us with
confidence because we will guarantee our pledge to you to offer our lowest
possible price for up to 30 days from your date of purchase! Purchase from us
today, and rest assured that if you shop on the web and buy it cheaper from a
reputable online company, that you are price protected.
For the least possible price, it has to be Surray!
*Surray sells only first
quality goods. No irregulars or seconds. Certain manufacturers set a minimum
price that their merchandise can be sold for. We are a reputable retailer of
manufacturers and honor their requirements. Such companies that have price
restrictions that are on our website are Tumi, Hartman and Kipling, . We honor
the guidelines that these manufacturers have today, or that other manufacturers
may impose tomorrow. Coupons offering “x% “ off of website orders are not
applicable to our pricing pledge. If you should (although we doubt it!) find a
reputable online store that sells the same product for less, simply email sales@Surray.com with the sku number, price
offered, and the Internet address. If this can be verified as a legitimate
business, we will meet and beat the price! Remember, we honor our low
pricing guarantee for up to 30 days after your date of purchase!
We retain ultimate discretion, and pledge to offer you the very best customer
service to make your shopping experience a pleasant one! We want you to shop
from us not only today, but also tomorrow!
Free Monogramming
In our efforts to serve and
offer the unique customer service Surray Luggage is famous for, we offer free
monogramming on select items. Simply enter the initials you want imprinted in
the space available on the products detail page. Typically, items of black
leather are monogrammed in silver, tan in gold. Please allow seven to ten days
on top of the usual delivery time for your monogrammed order to arrive. Items
that are monogrammed can not be returned.
Free Ground Delivery on
Luggage and Briefcases Over $100.00*
Surray Luggage is proud to
offer FREE shipping on all luggage and business case orders exceeding
$100.00 within the Lower 48 United States. All other items included on
our web site including trunks will be charged according to UPS shipping rates.
Our site is automatically linked to the UPS calculator that determines the
appropriate shipping rate. If for any reason there are any additional shipping
rate charges you will be notified prior to shipping. UPS does not ship
"Ground" to Alaska or Hawaii. Orders going to these locations are only
sent First Class Mail. There is no First Class Mail service for the last two
weeks of December
Free Ground Shipping on
Orders Over $100. Not valid on orders for all Tumi products, Armoire jewel
boxes, all trunks and select items otherwise noted on the product’s detail
page. The Free Shipping coupon can not be combined with other promotions or
coupons or on any previous orders. The notifications as to what items are exempt
from the free shipping promotion can be found on the products description page,
on the check-out page and in the field where the free shipping coupon is
entered. For these reasons, shipping will be charged on any item exempt from the
free shipping promotion, regardless if the coupon is used or not. Shipping
will be charged on items ordered that do not qualify for this promotion.
Surray Luggage can offer
next day, 2nd day, 3 day, and ground delivery. On these items the
shipping charge will be based upon the size and weight of the item(s) that you
are ordering.
An adult signature will be required for any delivery being sent to an address
different than the credit card billing address.
*This offer excludes Tumi
luggage. All Authorized Tumi vendors charge a minimum shipping charge of 8% of
the item's selling price for orders placed online, which will be automatically
added when you checkout. Free shipping offer is not valid on all trunks, Tumi
products, chair valets, armoires and oversized globes or on any item noted as
such on the product’s detail page.
Post Purchase Support
When you purchase a product from us, you have earned our future
support pertaining to that product. For example, if you lose one of the hooks on
a garment bag you purchased from us, we will attempt to assist you in getting a
replacement. If you run into a repair problem, we will guide you through the
process of getting it fixed. We are committed to our customers, and to earning
your continued patronage. Surray Luggage is more than a store, it is a valuable
resource.
We Will Keep Your Private Information Private
Our
promise is that we will not sell, rent, or otherwise distribute your private
information to any third-party, for any other reason than for processing your
order. We take the privacy of our customers very seriously, and will not violate
the trust you show for us when placing an order on our website. From time to
time we may send email updates to our mailing list, however at any time you can
unsubscribe from the mailing list, and we will honor your request. | 
